629 Reviews Found
Confirmed Service Customer
Seems a little high charges. Charged for shop supplies and last oil change tire pressure was not filled. We were treated much better through Toyota with services.
Paul G.
OTTAWA
Business Response
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact us when you have an opportunity, and we will be more than happy to try and turn your experience around.
Was this review helpful?
Business Response
Our staff is committed to providing each of our clients with the best automotive experience!
Was this review helpful?
Business Response
Hi there, thank you so much for your positive comments about Dale Willey Automotive!
Was this review helpful?
Confirmed Service Customer
People are always so polite and willing to take care of any problems you may have. Thank you
Kevin H.
TOPEKA
Business Response
Thank you for choosing Dale Willey Automotive as your first choice for all your automotive needs! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Was this review helpful?
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
Was this review helpful?
Confirmed Service Customer
The service was great as always the problem is trying to make and appointment I called the 800 number that was on my coupon and it took forever for someone to answer the phone then the person was confused and told me to wait while he got his stuff together so I waited and then he told me 1-06-2021 at 2:30pm but I got a phone call from your service department on that same day asking why I missed my appointment for 9:30am that day I told them that I was told it was 2:30pm she told me they would work me in. I have been coming to your shop for 10 years and never missed a appointment just do not like your service request system you have now. I was told to call directly to the shop for further service.
Jo B.
OLATHE
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
Was this review helpful?
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
Had my Buick Encore in for a 8000 mile service and oil change. Tires were rotated. In and out in less than an hour. Blake-the young man who took care of me was outstanding. I feel real good about having purchased my car from Dale Willey. Coleen Smith was my salesperson. All the great things she told me about the Encore have come true.One of those was "it is a great snow car." And it is. Just like last January-i had no problem getting around town in our most recent snow and ice storm. Thanks a Million Coleen and the Dale Willey Service Team. Bernie Kish
Francis K.
LAWRENCE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience!
Was this review helpful?
Business Response
Our staff is committed to providing each of our clients with the best automotive experience!
Was this review helpful?
Business Response
Hi there, thank you so much for your positive comments about Dale Willey Automotive!
Was this review helpful?
Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! We can't wait to see you again, have a great day.
Was this review helpful?
Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call. Thank you, and have a fantastic day!
Was this review helpful?
Confirmed Service Customer
As always, Hailey was on top of her game and we are completely satisfied!
Sheilah B.
EUDORA
Business Response
Hello, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Dale Willey Automotive
Was this review helpful?
Confirmed Sales Customer
Our salesman Aaron Foster did an amazing job. Courteous and knowledgeable answered all questions. Me and my wife bought new vehicles on the same day and I have sent two other customers there who have purchased vehicles. Great experience and Dale Willeys is my dealer of choice moving forward.
Howard M.
TOPEKA
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for leaving us this response!
Was this review helpful?
Business Response
Hi, we really appreciate your positive review! We can't wait to see you again, have a great day.
Was this review helpful?
Confirmed Service Customer
Very profession, was very informational to questions I might have. Also the service was finished in near record time. Plus the staff was friendly. Happy New Year
Michael S.
LAWRENCE
Business Response
Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have. Please don't hesitate to reach out if there's anything additional we can do for you.
Was this review helpful?
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We can't wait to see you again, have a great day.
Was this review helpful?
Confirmed Sales Customer
I could not find the 2500 HD Denali I was looking for and This dealership went above and beyond. Not only did they find they truck they didn���t have but it took time, they never gave up and then they even delivered it 7 hours away to me. The best dealership experience I have ever had.
Gregory M.
RAPID CITY
Business Response
Hi, we are so pleased you enjoyed your visit to Dale Willey Automotive! We're looking forward to your next visit with us!
Was this review helpful?
Confirmed Service Customer
All the employees are very friendly and know what they are doing to get you in and out without any trouble
James H.
TOPEKA
Business Response
Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.
Was this review helpful?
Confirmed Service Customer
Worked us in immediately after getting GMC message and took care of problem
Douglas M.
LAWRENCE
Business Response
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!