630 Reviews Found
Confirmed Service Customer
drivers door, the window, heat seat , and mirror buttons would not work. I suggested the main switch to these items may be bad, so they ordered it and put it in, and it did not fix the problem. then they run diagnostics on the system and found it to be in the wiring on the door. then fixed the wiring problem. Now, they told me they could NOT send the main switch back, ok i understood that. But, and here is my complaint. Why would they not FIRST run a diagnostics of the vehicle to find the issue??? If I had to accept the main switch and buy it ok. But they spend all the extra hours of labor which was unnecessary and I had to pay for it. Let me give you a break down, the switch was $250.96, which again was the item I suggestd. the button wiring was a total of $6.81!!! which fixed the issue. The labor to do all this was $577.20!!! that is simply robery. I know you'll read this and thow it in the trash, but I'm not stopping with you survey . Your shop totally mishandled this and charged me three times of what my bill should have been. Why would they not do the diagostics first and find the $6.81 issue, and let me keep the $250.96 switch . Instead they one this completley backwards and over charged me
Mel D.
LAWRENCE
Business Response
We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
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Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Business Response
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future
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Confirmed Sales Customer
Elly always makes our car buying experience a great one. Highly recommend her
Billie R.
EUDORA
Business Response
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
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Confirmed Service Customer
Just went in for a oil change, it was fine. You get a token for car wash now, instead of them cleaning your car. Took awhile to get car pulled around when complete
Aaron H.
LINWOOD
Business Response
We really appreciate your feedback. Thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
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Business Response
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
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Confirmed Service Customer
Seems a little high charges. Charged for shop supplies and last oil change tire pressure was not filled. We were treated much better through Toyota with services.
Paul G.
OTTAWA
Business Response
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact us when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Dale Willey Automotive. If you're ever in need of more help, please let us know!
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Business Response
Thanks for highlighting a staff member that helped make this such a great experience! If you have any further questions, please don't hesitate to reach out. We're looking forward to your next visit with us!
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Confirmed Service Customer
Service was super quick and I got to chat with the salesman who sold us our car while in waited.
Robert L.
EUDORA
Business Response
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Everyone was courteous, friendly and the waiting room was clean and appealing. Prompt service.
Terry S.
VALLEY FALLS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to be of service to you again in the future. Best wishes, Dale Willey Automotive
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Business Response
Hi, thanks for your praise and kind comments about our team. If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Prompt and friendly reception and same for completion of the services.
Kenneth A.
LAWRENCE
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience!
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Business Response
Hi there, thank you so much for your positive comments about Dale Willey Automotive!
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Confirmed Service Customer
People are always so polite and willing to take care of any problems you may have. Thank you
Kevin H.
TOPEKA
Business Response
Thank you for choosing Dale Willey Automotive as your first choice for all your automotive needs! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Confirmed Service Customer
The service was great as always the problem is trying to make and appointment I called the 800 number that was on my coupon and it took forever for someone to answer the phone then the person was confused and told me to wait while he got his stuff together so I waited and then he told me 1-06-2021 at 2:30pm but I got a phone call from your service department on that same day asking why I missed my appointment for 9:30am that day I told them that I was told it was 2:30pm she told me they would work me in. I have been coming to your shop for 10 years and never missed a appointment just do not like your service request system you have now. I was told to call directly to the shop for further service.
Jo B.
OLATHE
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
Had my Buick Encore in for a 8000 mile service and oil change. Tires were rotated. In and out in less than an hour. Blake-the young man who took care of me was outstanding. I feel real good about having purchased my car from Dale Willey. Coleen Smith was my salesperson. All the great things she told me about the Encore have come true.One of those was "it is a great snow car." And it is. Just like last January-i had no problem getting around town in our most recent snow and ice storm. Thanks a Million Coleen and the Dale Willey Service Team. Bernie Kish
Francis K.
LAWRENCE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience!